Qualifications > NVQ - National Vocational Qualification
Topic: Business and Administration
Level: 1, 2, 3 & 4
Scheme Codes: 05557 05558 06607 05560
Who are these NVQs for?
These NVQs are work-oriented qualifications and are suitable for those who undertake administration related activities. They are open to candidates of either gender and there are no entry barriers on grounds of race, creed or previous academic attainment or learning.
What is their purpose?
The aim of these qualifications is to recognise the skills and competences of candidates in the workplace. The qualifications provide individuals with an opportunity to demonstrate the skills and knowledge needed for a career in business and administration. The units encompass a broad range of competencies from the administration sector.
What are the benefits of these NVQs?
Employees will benefit from:
A clearer understanding of their responsibility within their organisation The opportunity to develop new skills The recognition of existing skills
Employers will benefit from:
Improved staff performance and motivation Improvements in the quality of service to customers The opportunity to improve customer retention levels
What is the structure of these NVQs?
OCR Level 1 NVQ in Business and Administration
To achieve a full award, candidates must complete four units in total from two mandatory units and two optional units.
Mandatory units
101 Carry out your responsibilities at work 102 Work within your business environment
Optional units
103 Welcome visitors 104 Handle mail 105 Store and retrieve information 106 Use IT to exchange information 1 107 Word processing software 1 108 Make and receive telephone calls 109 Use office equipment 110 Ensure your own actions reduce risks to health and safety
OCR Level 2 NVQ in Business and Administration
To achieve a full award, candidates must complete five units in total, from two mandatory units and three optional units.
Mandatory units
201 Carry out your responsibilities at work 202 Work within your business environment
Optional units
110 Ensure your own actions reduce risks to health and safety 203 Maintain customer relations 204 Manage diary systems 205 Organise business travel and accommodation 206 Deal with visitors 207 Process customer financial transactions 208 Operate credit control procedures 209 Store, retrieve and archive information 210 Research and report information 211 Organise and support meetings 212 Use IT systems 2 213 Use IT to exchange information 2 214 Word processing software 2 215 Spreadsheet software 2 216 Database software 2 217 Presentation software 2 218 Specialist or bespoke software 2 219 Use a telephone system 220 Operate office equipment 221 Prepare text from notes 222 Prepare text from shorthand 223 Prepare text from recorded audio instruction 224 Produce documents 225 Work effectively with other people
OCR Level 3 NVQ in Business and Administration
To achieve a full award, candidates must complete six units in total from two mandatory units and four optional units. At least three optional units must be from group B.
Mandatory units
301 Carry out your responsibilities at work 302 Work within your business environment
Optional units – group A
110 Ensure your own actions reduce risks to health and safety 204 Manage diary systems 205 Organise business travel and accommodation 212 Use IT systems 2 213 Use IT to exchange information 2 216 Database software 2 217 Presentation software 2 218 Specialist or bespoke software 2 221 Prepare text from notes
Optional units – group B
303 Supervise an office facility 304 Procure products and services 305 Manage and evaluate customer relations 306 Managing the payroll function 307 Completing year-end procedures 308 Monitor information systems 309 Plan and run projects 310 Research, analyse and report information 311 Plan, organise and support meetings 312 Make a presentation 313 Organise and coordinate events 314 Word processing software 3 315 Spreadsheet software 3 316 Website software 2 317 Artwork and imaging software 2 318 Design and produce documents 319 Plan and implement innovation and change 320 Develop productive working relationships with colleagues 321 Provide leadership for your team 323 Prepare text from shorthand 324 Prepare text from recorded audio instruction
OCR Level 4 NVQ in Business and Administration
To achieve a full award, candidates must complete six units in total from two mandatory units and four optional units. At least three optional units must be from group B.
Mandatory units
401 Carry out your responsibilities at work 402 Work within your business environment
Optional units – group A
305 Manage and evaluate customer relations 310 Research, analyse and report information
Optional units – group B
403 Manage an office facility 404 Manage contracts 405 Negotiate and agree budgets 406 Monitor and review the implementation of corporate objectives, strategies and policies 407 Inform and facilitate corporate decision-making 408 Evaluate internal and external factors and promote partnership working 409 Manage risk 410 Create and manage information systems 411 Manage projects 412 Chair meetings 413 Promote innovation and change 414 Develop productive working relationships with colleagues and stakeholders 415 Allocate and monitor the progress and quality of work in your area of responsibility 416 Recruit, select and keep colleagues 417 Provide learning opportunities for colleagues 418 Provide leadership in your area of responsibility